September 26, 2022

Electric car owners are fed up with broken electric car chargers and cliched software

Electric car owners are fed up with broken electric car chargers and cliched software

There is a common complaint you hear from electric car owners The unfortunate state of public electric vehicle charging: broken chargers, unfamiliar software, broken screens. But much of this is undomesticated, and it may be difficult to find any accurate studies that capture the current state of electric vehicle charging in the United States.

JD Power surveyed 11554 owners of electric vehicles and plug-in hybrid vehicles from January through June 2022 for its second annual public charging study for electric vehicles trial. Despite the significant growth in the number of public electric chargers in the United States, electric vehicle owners say the overall experience is still poor.

The consumer research firm measured customer satisfaction with electric vehicle charging on a 1,000-point scale. According to participants, charging on a general Tier 2 charger is worse than it was last year, with satisfaction dropping to 633 from 643 in 2021. Meanwhile, satisfaction with the fastest DC (direct current) fast charger segment remains flat at 674 .

“Not only is the availability of public charging still an obstacle, but electric vehicle owners still face non-operable charging station equipment,” Brent Gruber, CEO of Global Vehicles at J.D. Power, said in a statement.

Finding a generic charger has never been easier, but finding one that works is still a serious problem. According to the survey, one in five participants ended up not charging their car after locating a generic charger. Of those who did not charge, 72 percent indicated that it was because the station was down or out of service.

There are approximately 41,000 public charging stations in the United States, with over 100,000 outlets. Of course, public chargers are only half the equation. Most electric vehicle owners charge overnight while parked in their driveway at home. But if electric cars become a more attractive option for car buyers, charging stations will need to become more widespread and reliable like gas stations.

Unsurprisingly, Tesla ranks near the top in terms of customer satisfaction, with tier 2 wall-mounted destination chargers (often found in parking garages or in hotels) ranking 680 out of 1000. Tesla’s Supercharger Network ranks high Also ranked highest among DC fast chargers, with a score of 739.

Experts say Tesla’s grid usually works well because it’s designed to work only for the company’s electric vehicles. Tesla uses a proprietary connector in North America, so non-Tesla vehicles here will need an adapter in order to access the company’s Superchargers, of which there are more than 6,798 plugs in the US, According to the Ministry of Energy. (The company says it has 35,000 Supercharger sockets globally.) For comparison, other public charging networks have to work with many different brands of electric vehicles. Tesla is expected to start Opening its chargers to electric cars other than Tesla Starting at the end of this year.

Other electric vehicle shippers scored lower favorable scores with vehicle owners. Among Tier 2 charging providers, customers ranked second after Tesla (667), ChargePoint (639), SemaConnect (557) in fourth, and Blink (560) in fifth. Customers ranked DC fast chargers in order of ChargePoint (644), Electrify America (614), and EVgo (573).

There is a glimmer of hope that electric vehicle charging is about to improve. The Biden administration was able to Securing $5 billion to finance electric vehicle charging infrastructure As part of his infrastructure plan that was signed late last year. Most of the money will be directed to states to set up a network of electric vehicle charging stations along designated “alternative fuel lanes,” defined as approximately 165,722 miles of National Highway Systemcovering 49 states and the District of Columbia.

Management also released new standards Designed to help expedite the installation of new charging stations. These standards provide guidance for states on awarding contracts for electric vehicle charging projects, and guide companies that pay them to build chargers that are convenient, affordable, and accessible to the largest number of people. The money also comes with the requirement that the chargers operate approximately 100 percent of the time and adhere to technical standards for communicating with vehicles.